Head Office:


Suite 6, Graphic House

15-18 New Road


West Midlands

WV13 2BG


      Contact us today:


If you have any questions please call us on:


0800 156 0061



Service User and Public Information local to our Service Provision in Communities:




Mental Health Support



Provide emotional support all year round by phone, email, SMS and Face to Face for those struggling or in crisis, including those who are feeling suicidal

Bott Lane Walsall & District WS1 2JQ

116 123 free from any phone  0330 094 5717 local call charges apply



Kooth, from XenZone, is an online counselling and emotional well-being platform for children and young people, accessible through mobile, tablet and desktop and free at the point of use.




Provides confidential suicide prevention advice for young people




No Panic

Specialises in self-help recovery for those with anxiety




National Association of People Abused in Childhood

Offers support to adult survivors of child abuse




Cruse Bereavement Birmingham

Promotes the well-being of bereaved people





Advice and information service for people struggling with their mental health




CALM - Campaign Against Living Miserably

Provides support for men with suicidal thoughts





Men's health helpline




The Mix

Provides mental health advice for under 25 year olds




SHOUT - Text Support Service

For people in crisis text SHOUT to 85258



National Domestic Violence Helpline

Domestic abuse helpline and support service for women







Willenhall Food Bank

The Haggard Centre, Remembrance Rd, Willenhall, CV33DG. 

02476 303947


Walsgrave Baptist Church

Hinckley Rd, Walsgrave, CV22EX

02476 612565


Hebron Christian Faith Church

The Forum Centre, Longfellow Rd, CV25HD


Lawrence Saunders Rd Baptist Church

Lawrence Saunders Rd CV6 1HH

02476 601341


Hope Centre

Sparkbrook St, CV15LB

02476 633500


Queens Rd Baptist Church,

Queens Rd, CV13EG

02476 520621


Coventry City Mission,

Deedmore Rd, CV22AA

02476 615931




Derby Storehouse

St Alkmund’s Church, Kedleston Road Derby, DE22 1GU


Salvation Army

Offering food parcels - Thursday between 10 – 11am

Need to provide proof of name and address

The Spot, Derby


The Red Cross

Food and meats that is close to the sell by date.

The Gallery, 35 Queen Street, Derby

To learn about the hours and for information, call 01332 347497.


The Hope Centre food bank.

Curzon Street, Curzon Street, Derby, DE1 1LH

Telephone 01332 341189


Advice 4 All

Food distributed to East European families including Roma (but not exclusively) on Wednesdays at 12 noon. Needs assessment is carried out prior to distribution.

Madeley Centre, Rose Hill Street. Derby, DE23 8EX


Asian Disabled Association (ADA)

We provide food parcels to anyone facing hardship or difficulty on Thursdays from 11am to 2pm

Church Street Community Room, 47-49 Church Street, Normanton, Derby, DE23 6QT


Community Church of Derby

The charity may also distribute free clothes to young people or the vulnerable.

Riverside Court, Pride Park, Derby, DE24 8HY

Call them at 01332 332044


Refugee Services from British Red Cross.

For asylum seekers and immigrants

Food boxes donated by charities as well as Costco.

7 Liversage Street, Derby, DE1 2 L

Telephone number is 01332 525423


Derby Womans Centre

Provide food vouchers – opening times Tuesday 1-3pm, Friday 10am-1pm

4 Leopold Street, Derby, DE1 2HE

Telephone 01332 341633


Food & Education Enterprise CIC

Food parcels distributed on Tuesdays that benefit refugees and asylum seekers, unemployed, homeless, and disadvantaged groups including people on low income who find it difficult to afford their living costs

119 Osmaston Road, Derby, DE1 2GD


Padley Centre

Emergency food parcels for anyone aged 18+ who are suffering extreme hardships. Monday to Friday 8am to 3pm, Wednesday 8am to 2pm, Saturday 10.30am to 2pm, Sunday 12.30pm to 4pm

3 Becket Street, Derby, DE1 1HT





Daybrook Baptist Church on Mansfield Road

Open: Monday, Wednesday and Friday from 1.30pm to 3pm

Donation: ring 07854 690694 to arrange



Phoenix Hall behind St Margaret's Church on Aspley Lane

Monday 10am to 12pm and Thursday 10am to 12pm


Bestwood and Bulwell

St Philip's Church Knights Close off Old Farm Road

Open: Saturdays 10am to 12pm and Tuesday and Thursday 1pm to 3pm



St John the Baptist Church on Hall Graylands Road

Open: Wednesday 10am to 12pm


Broxtowe Estate

St Martha’s Church on 135 Frinton Road

Open: Wednesdays 10am to 12pm and Friday 10am to 12pm



Main Street Methodist Church

Open: Tuesdays 12pm to 2.45pm



Mount Zion Millennium Church on Churchfield Lane

Open: Tuesdays 10am to 12pm and Thursday 10am to 12pm



St Barnabas Church on Barn Croft

Open: Tuesdays 1.30pm to 3pm



Phoenix Farm Methodist Church

Open: Fridays 1.30pm to 3pm



Community Hall on Forester Street

Open: Wednesdays 1.30pm to 3pm


St Ann's

St Anns Advice Centre (for people and families with zero income only)

Open and donation: Ring 07979 159095 / 0115 9081532 to arrange



4 Montrose Court

Open: 9am to 11.30am


The Haven Church

Open: Thursdays 10am to 12pm and Fridays 10am to 12pm

Donation: Ring 0303 040 1110 to arrange




Ablewell Advice Services


01922 639700


The Central Hall Ablewell Street Walsall WS1 2EQ


Rock Church

Rock Centre, 27-31 Lichfield Street Walsall WS1 1TJ

01922 630 205


Bloxwich & Blakenall Foodbank


Blakenall Village Centre, Thames Road, Blakenall, Walsall, WS3 1LZ

07747 301374




Walsall North Foodbank


Pelsall Methodist Church, Chapel Street, Pelsall, WS3 4LN

e: info@walsallnorth.foodbank.org.uk   t: 07582 869895



Alcohol and Substance Misuse Services


Let's Grow Nottinghamshire

We are a free and confidential drug and alcohol outreach service for young people up to the age of 18.

01623 703373



Young People's Service – Derbyshire

We support young people who are using drugs or alcohol, feel they have a problem and want some help.

01773 303646



Change Grow Live – Coventry

Help with challenges including drugs or alcohol, trouble with housing, domestic abuse, or your mental and physical wellbeing

02476 010241


The Beacon Centre , Change Grow Live – Walsall

Help with cutting down or stopping drinking or taking drugs

Phone: 01922 669840

Email: thebeacon.walsall.cgl.org.uk


Opportunity Nottingham

0800 055 6191 (freephone) 0115 850 4128 

80800 (freetext)


Nottingham Recovery Network

Val Roberts House 25, Gregory Boulevard, Nottingham NG7 6NX

0115 970 9590


Talk To Frank

Provides support to those affected by drugs




Housing and Homelessness Services


Coventry City Council have issued the following statement on their website 'Please call 024 7683 4025 only if you have nowhere safe to stay. We will not be taking other enquiries at this time.'


Derby City Council

Monday to Friday between 8.30am and 5pm: Please telephone Housing Options on 01332 888777, choosing option 4. Outside of these office hours: If you are homeless and have nowhere to stay that night, please telephone Care Line on 01332 786968


Nottingham City Council

Housing Aid General housing advice and information for private and council tenants and homeless people. This service helps: People who are or may be priority homeless, and the general public

Out of hours emergencies phone 0115 915 3000.


Housing Advice Service Walsall

Help with homelessness and housing issues
The Civic Centre, Darwall Street, Walsall, WS1 1TP

Telephone 01922 653405
Fax 01922 653421
Textphone 01922 652715 (for deaf / hard of hearing)


Emergencies out of hours


If you have an out of hours emergency, contact (for Walsall) 0845 1112836 and ask to speak to the Duty Social Worker. General advice will be available on the out of hours service.


St Basils

Support for homeless young people aged 16-25



Homelessness Prevention Service Nottingham
Monday – Friday 9am-5pm
Appointments outside these hours are offered where individual circumstances require it.

Double Impact, 24 Friar Lane, Nottingham, NG1 6DQ

0115 9483612


Rise Supported housing - Nottingham

Tel: 0115 929 2396

Email: info@risehouses.co.uk


Framework - Nottingham and East Midlands

Rough sleepers support

Tel: 0800 066 5356 (24/7, free from landlines and mobiles).


East Midlands Housing Cooperation

27-31 Carlton Rd, Nottingham NG3 2DG

Tel: 0115 837 3690


Shelter - National

Shelter provides advice on a wide range of housing issues.

0808 800 4444



Non Emergency Health Services


Non-Emergency NHS Number

Provides advice on an urgent/non-urgent medical problem


Tel: 111


Benefits and Probation Services



Universal Credit




Call 0800 328 5644


For all new claims you will need:


A valid email address

Bank account details (If you don’t have your own account you may use a trusted friend or family member’s account as a one-off)

If you don’t have a bank account Jobcentre will support you to receive payment via our emergency ‘Payment Exception Service’. You will receive printed voucher or code to your mobile and you collect cash via a PayPoint shop

Details of your accommodation, including any housing costs


Coventry Probation  - Sheriff's Court, 12 Greyfriars Rd, Coventry CV1 3RY

02476 838300


Nottingham Probation - 9 Castle Quay, Nottingham, NG7 1FW.

0115 908 2900


Derby Probation - 1 Stuart Street,Derby, Derbyshire, DE1 2EQ

01332 868 200


Newark Probation - 11 Appleton Gate, Newark-On-Trent NG24 1JR

01636 652650


Ilkeston Probation - 34 South Street, Ilkeston DE7 5QE

Phone: 0115 930 1123


Derby (Derwent) Probation - Derwent Court 1 Stuart Street, Derby

01332 868100


Walsall & Wolverhampton Probation - St George’s House, Lever Street, Wolverhampton WV2 1EZ

Tel: 0800 200 65 65 



Budgeting Ideas and Information: 


  • Add up all ‘incoming money’ for that month such as benefits and wages
  • Then add up all your ‘Outgoing Money’ important bills or direct debits which needs paying that month: Rent, council tax, Gas & Electric, Water, TV Licence, Loans, mobile phones etc.
  • Take your outgoing total away from your incoming total. The amount left must last you for the month until your next payment
  • Be creative and ‘shop smart’ for your essentials, food, nappies. Shop around for the cheapest prices and offers – be in control, think of ways to make your money last; you never know you might even save!    
  • Please do not suffer in silence, there are food banks in your area. If you are unsure which one is local to you speak to your mentor. Remember food banks are there to support people



The Money Advice Service:




You can access all the below on their website through simple 'click and go' points on the main page:


Contact: 0800 138777

Texttalk/Webchat: 180010800 915 4622


Times for the above: 


8-6pm Mon - Fri and 8-3pm Sat.




Whatsapp: 07701 342744


StepChange Debt Charity:




Tel: 0800 138 1111


You can also when on their site send direct email enquiries.


Citizen's Advice Bureau:


Online free advice to find a way forward whatever the problem.




Tel: 0344 411 1444